A total of 140 students have been enrolled at the Remera Hospitality Academy for another nine weeks of intensive training in technical skills which underpin knowledge and customer care.
This training and others that were conducted in the past at the academy are part of the strategy in fostering a market-based quality products and service delivery in Rwanda.
WDA through the Remera Hospitality Academy has continued with its initiative of offering high quality skills and knowledge that would respond to the current problem of service delivery that is affecting Hospitality and Tourism industry as well as the entire country’s business environment.
The Workforce Development Authority commenced this initiative in 2009 where the institution’s qualified personnel conducted one month training in various parts of Rwanda covering North, West, and Southern provinces including city of Kigali.
This has been very significant to the improvement of the product and service delivery in the country. However, there is still a lot more efforts needed to achieve the desired level of service delivery.
It is in this regard that WDA also put in place a world class hospitality academy at Remera in Gasabo district.
The Academy is expected to be the source of delivering an internationally competitive training needed in the Hospitality and Tourism sector.
Students at this academy are working employees of hotels and restaurants. They go through training programs that last for over 240 learning hours.
Besides the common modules of customer care, Workplace communication, Safety and Security, Hygiene and Personal grooming, they as well teach professional etiquette.
The training programs are specialized in skills that align to the following four (4) major functional departments of a hotel.
These are; Front Office, Food and Beverage Service, Food Production/ Kitchen as well as Housekeeping Operations.